SHIPPING & RETURNS


SHIPPING

Orders are usually delivered within 3 to 4 days in the United-Kingdom. As we use slow post, deliveries out of the United-Kingdom may take 2 to 4 weeks, depending on the location of the delivery. The shipping costs are based on the weight of the total order.
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). There is no return on made up vases as the flowers need to be cut so they cannot be resold

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

ADDRESS FOR RETURNS

Please contact us at info@growgifts.com or directly by phone at +44 (0) 207 289 2121 before returning your product.
21st Century Health
Unit 4192 Acess Business Center
First Way
Wembley Stadium
London
HA9 0JD
United-Kingdom